Nancy Congdon

About Nancy Congdon

CUSTOMER MANAGER Highly successful Customer Care Manager focused on delighting the…

Experience

1. Director of Church Administration

   Rincon Congregational Church

   Jul 2017 — Present · Tucson, AZ, US

   Manage the day-to-day operations and resources of the church and facilities• Triage visitors and callers to determine how best to assist; most days was the only employee on the campus• Develop and distribute communications to the congregation via phone, face to face, social media, weekly newsletters, web site, bulletins, letters and special mailings, and annual report and meeting materials • Supervise the bookkeeper, custodian, and childcare staff• Manage rentals of various spaces on the campus, including long-term and one-off rentals• Instrumental in bringing Interfaith Community Services (ICS) onto the campus for a long-term lease• Redesigned website, weekly newsletter, and monthly newsletter• Initiated the PROUD project, a campus wide inventory, decluttering, and enhancement project

Education

• Northfield Mount Hermon School

  Diploma

  1985 — 1989

• Simmons University

  BA

  1989 — 1993

Skills

• Product Marketing
• Strategic Partnerships
• Strategy
• Salesforce.com
• Cloud Computing
• Crm
• Sales Process
• Enterprise Software
• Lead Generation
• Saas
• Sales
• Customer Retention
• Professional Services
• Customer Service
• Customer Satisfaction
• New Business Development
• Volunteering
• Management
• Product Management
• Marketing
• Cross-Functional Team Leadership
• Customer Communication
• Account Management
• Volunteer Training
• Incident Handling
• Escalation Management
• Software as a Service (Saas)
• Customer Relations
• Solution Selling