Nancy Snowden
Digital Learning Process & Solutions Systems Architect | 🚀 Helping Organizations Build Strategic, Scalable Content Operations — From Governance to Digital Experience Delivery.
- Role
- Program Manager, Content Strategy at CHRISTUS Health
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
Experience
Program Manager, Content Strategy
Dec 2023 — Present · Dallas-Fort Worth, TX, US
Leading the enterprise content & performance enablement strategies for a Associate healthcare system. Partnering with human resources, compliance, and clinical leaders to align learning and performance with goals. Driving AI-first knowledge management via guided workflows, adaptive pathways, & automated compliance checkpoints. Architecting taxonomy & use frameworks for scalable governance and decentralized, autonomous CMS readiness. Collaborating with Talent Insights teams to analyze retention, turnover, & mobility data, bridging business verticals. Measuring organizational health, driving vendor content strategy with 100% compliance of organization’s standards. Coaching teams comprised of 5-6 Associates in governance adoption by means of training playbooks & enablement tools. Key Areas of Focus: Designing and implementing content governance structures. Minimizing redundancy & info overload. Building scalable workflows & operations. Aligning compliance, onboarding, & regulatory education across decentralized teams. Driving AI-first approaches to knowledge management. Enabling automation and smarter content delivery.My role bridges multiple business verticals, including HR strategy, change management, talent acquisition and clinical roles to ensure content strategies support both operational needs and enterprise transformation goals. From 1:1 content consultations to large-scale implementations, I deliver solutions that balance innovation, compliance, and user experience.
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