Nancy Adkinson

About Nancy Adkinson

Offering a proven track record of organizational efficiency and productivity improvements Invaluable experience in customer service, account management, and team leadership resulting in achieving external and internal business outcomes. Successful record analyzing customer needs, identifying opportunities, and collaborating cross-functionally to implement enhancements and solutions directly impacting the client experience. Recently completed Six Sigma Green Belt Training from Chicago Deming Association-Six Sigma Master’s Program highlighting drive to always grow and learn new skills. Proficient in Microsoft Office 2016 and Quick Books Core Knowledge and Skill Areas: • Customer Service experience that improves operational processes and efficiencies to better serve customers • Perform well in fast-paced and transitioning situations • Ability to successfully manage multiple projects simultaneously and deliver clearly defined business outcomes • Enthusiastic, objective, team-oriented style that supports people, goals, and successes

Experience

1. Customer Experience Representative

   Ryerson

   Jun 2021 — Present · Lisle, IL, US

   Regularly Interact with small and large customer base on transactional business • Maximize the opportunity to build relationships with previously assigned or new customers through a request for quotes, material needs, technical inquiries, and product solutions with the goal of winning business and maximizing profitability • Manages full-cycle customer orders from creation through delivery, including communicating and resolving any deviations from what has been agreed upon • Utilizes internal supply chain in conjunction with our external supply chain vendors • Establishes and maintains strong relationships with internal and external partners, including but not limited to account managers, credit centers, inventory managers, and an extensive vendor network • Understands and effectively incorporates business goals and concepts to achieve sales and profitability

Education

• College of DuPage

  Associate of Arts (AA)

• Fort Lewis College

  Bachelor of Arts (B.A.)