Nancy Velez
Contact Center Manager @Combined, a Chubb Benefits Company
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WORK HISTORY
Contact Center Manager @Combined, a Chubb Benefits Company
SKILLS
ABOUT NANCY VELEZ
My name is Nancy. As a seasoned results-oriented leader with a passion for driving measurable improvements to the customer experience, I excel at building and maintaining strong relationships with vendor partners which allows me to continuously innovate processes to maximize resources. Possessing the ability to thrive in a ambiguous and fast paced environment, I achieve dramatic customer-centric results. With a proven history of going above and beyond for my clients, customers, and employees, I have improved the individual, team, and financial performance of my companies. My non-negotiable compassion, integrity, empathy, and ability to place value on individual contributions have created an effective company culture, turnaround/recovery, and expanding business models. My key strengths include:• Strategic Business Planning • Customer Service/Satisfaction • Change Management & Process Improvement• Problem Solving Methodologies • Vendor Management & Analyzation • Contract Lifecycle Management• Risk Mitigation • Cross-functional Team Leadership• Program Development & Optimization Should you have any further questions regarding my professional experience or skills, feel free to connect with me via phone or email. I always enjoy making new acquaintances.
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