Nancy Thomas
Operations Manager | Bachelor of Science in Health Administration
- Role
- Operations Manager at Boston Medical Center (BMC)
- Location
- Somerville, MA, US
- LinkedIn followers
- 500 followers
About Nancy Thomas
My leadership experiences within healthcare has driven performance and fostered strategic partnerships. My focus on analytics and operational efficiency has been pivotal in aligning processes with corporate standards. Hands-on experience in managing a team of 60 while optimizing operations has honed my expertise in healthcare management. By developing comprehensive performance reports and dashboards, and conducting thorough root cause analysis, I ensure that I can deliver operational strategies effectively to support and enhance patient care. My work in fostering a positive environment and implementing rigorous control measures underscores my commitment to excellence and innovation in the healthcare sector.
Experience
Operations Manager
Oct 2024 — Present · Boston, MA, US
Provided administrative oversight and business management for multiple ambulatory services, enhancing operational efficiency. • Collaborated with Medical Directors and Nurse Managers to ensure optimal staff performance and patient satisfaction. • Established work procedures that improved service delivery while controlling operational costs, resulting in a 15% increase in patient volume.• Monitored compliance with managed care plans.• Conducted ongoing leadership training of staff and creates an environment which fosters and responds to customer satisfaction.
Education
Saint Leo University
Bachelor of Science (B.Sc.), Health/Health Care Administration/Management
2009 — 2013
Colorado State University Global
MHA, Health/Health Care Administration/Management
Sheridan Technical College
Certificate, Legal Administrative Assistant/Secretary
1994 — 1995
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