Nancy Suryavanshi

About Nancy Suryavanshi

My specialties include customer advocacy, product adoption, customer success and customer management, pre sales and customer training. My experience with working for top industry leaders has given me excellent judgment and an ability to resolve conflict quickly and efficiently. I am resourceful with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly and comfortably and simultaneously manage multiple customers who are at different points on their customer journey My objective has always been to leverage my skills in contributing effectively to the organization with opportunities to learn and grow. A fast learner, adaptable to change, focused on not only surviving but thriving in any opportunity presented to me. I have excellent communication skills, both verbal and written. I am also a quick learner, tech-savvy and someone who can easily adapt to new technology.

Experience

1. Customer Success Manager

   Demandfarm

   Mar 2021 — Present · Pune, IN

   DemandFarm provides enterprise organizations the simplest way to build, manage, and grow their business while crafting a better customer experience. DemandFarm empowers businesses with a complete overview of their business in one place, thanks to DemandFarm’s native apps SFDC and MS Dynamics CRM platform\\\\n\\\\nMy responsibilities as a Customer Success Manager at DemandFarm include:\\\\n\\\\nImplementation planning, coaching customers to ensure they are leveraging all available products/services, managing escalations of at-risk accounts, and identifying opportunities for account growth.\\\\n\\\\nMonitor customer usage data, go live dates, health indicators and translate into strategies for success and account growth.\\\\n\\\\nFunnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps.\\\\n\\\\nServe as a key post-sale resource for strategic customers including establishing and managing individualized implementation plans and removing any potential roadblocks that may arise.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Stella Maris School

  Secondary School Certificate

  1994 — 2007

• Department of Management Sciences (PUMBA), Savitribai Phule Pune University

  Bachelor of Commerce - BCom

  2012 — 2015

• Sadhu Vaswani Mission's St. Mira College for Girls Arts & Commerce, Koregaon Park, Pune 1

  Higher Secondary School Certificate, Computer and Information Sciences, General

  2007 — 2009