Nancy Sevagan

Assistant Vice President @HDFC Bank

Chennai, IN

Managing HNI customers of the bank through a team of RM\'s (Imperia & Preferred Relationships)- Handling a team size of 13 Relationship Managers.Responsible for Branch profitability thru Net Interest Income from CASA / Term Deposits, Gold Loan and Retail Assets followed by Revenue from Third party products and ForEx- Currently managing a CASATD book size of INR 1350 Cr.Recruiting & Training of Relationship Managers on field. Train them how to acquire and sustain profitable Client Relationships, while offering them the right products with correct pricing. Ensure that the RM‘s complete all their mandatory banking programe courses such as NISM, AMFI and IRDA.Monitoring RM’s on field during their customer visits that they Enhance customer wallet size – by making us their primary bank, by managing his / her wealth and moving him/her to our Bank.Ensure quality customer service is delivered, managing and resolving complaints as per the specified process within the stipulated TAT’s.Promoting all direct banking channels and ensuring that the customer is utilizing the same.

Anna University Chennai

Masters of Business Administration - Dual Specialization Marketing & HR, Marketing and Human Resources

Durham College

Human Resources Management Post Graduate Certificate, Human Resources Management/Personnel Administration, General

Madras Christian College

Bachelor of Arts - BA, Economics