Nancy Saxena
Program Manager | 12+ YOE | Building Scalable, Automation-Led Programs for Customer Experience | Amazon
- Role
- Program Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nancy Saxena
I’m a Program Manager with 12+ years of experience building structured and scalable solutions that improve customer experience and business outcomes.At Amazon, I work on automation-led initiatives focused on identifying and addressing systemic gaps that impact customer experience. My work centers on designing repeatable mechanisms, strengthening problem definition and resolution workflows, and driving long-term fix effectiveness.Prior to Amazon, I worked in category and strategic account management roles, where I developed a strong understanding of business drivers, stakeholder management, and working across multiple teams to deliver outcomes.I’m passionate about building alignment across teams, using data to inform decisions, and creating simple, scalable mechanisms that deliver durable impact.
Experience
Program Manager
Jun 2025 — Present
Education
Arwachin Schools
High School, PCB
2005 — 2006
Sharda University
Master of Business Administration (M.B.A.), Marketing and International Business
2012 — 2014
ITS Paramedical College
Bachelor’s Degree, Pharmacy
2007 — 2011
Skills
- Customer Service
- Team Management
- Account Management
- Management
- Project Management
- Strategic Planning
- Marketing
- Microsoft Office
- Sales
- Business Development
- Microsoft Word
- Leadership
- Social Media Marketing
- Microsoft Excel
- Powerpoint
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