Nancy Parker
Head of Woven @We Are Woven
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WORK HISTORY
Head of Woven @We Are Woven
Shaping Woven’s vision and strategy to deliver meaningful, scalable outcomes for the people who rely on it and the organisation it supports.As Head of Woven, My primary responsibility is company strategy, product, and execution—bringing clarity to complex problems and turning ambition into outcomes. I’m accountable for Woven’s end‑to‑end success, from defining direction and priorities to building high‑performing, cross‑functional teams that deliver with purpose and pace.My work is grounded in a strong belief that great results come from clear vision, empowered teams, and user‑centred thinking. I enjoy collaborating with senior stakeholders, partners, and delivery teams to align around shared goals, make informed decisions, and continuously evolve based on insight and data.
SKILLS
ABOUT NANCY PARKER
A dynamic and visionary leader with a proven track record of driving customer-Centrix strategies and transforming customer experience globally across various industries. With over 35 years of experience in customer contact solutions and technology. Customer Strategy and Experience Transformation: Proven ability to influence, design, and implement customer experience strategies that drive tangible results for global brands. Skilled in proposition development and leading edge digital transformation initiatives. Sales and Solution Design: Extensive experience in selling, designing, and delivering successful customer contact solutions for clients across diverse sectors including Utilities, Facilities, Retail, Telecommunications, and Charitable Organisations.Team Leadership and Innovation: Passionate about inspiring and motivating teams to achieve excellence. Skilled in fostering innovation, leveraging technology, and driving change to deliver exceptional customer journeys. With a deep understanding of the evolving needs of consumers and a commitment to innovation, technology, and teamwork, I am dedicated to driving impactful customer experiences that propel business success.Specialties: Operations Management • Leadership & Team Building • Business Strategy • Customer Service• Customer Experience• Change Management • Telemarketing• Lead Generation• Process Improvements • Stakeholder Relations • CRM • Quality Assurance & Control • Revenue Growth
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