Nancy Kwan
Senior Vice President
- Role
- Senior Vice President, Digital Transformation Paper Elimination at Fidelity Investments
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Senior Vice President, Digital Transformation Paper Elimination
Jun 2025 — Present
As the Enterprise Lead for reducing anti-digital practices across all Fidelity businesses, I lead the multi-year effort to transform our paper-based processes into digital solutions. My team’s focus is on uniting the disparate Fidelity companies under one framework and taxonomy, identify ‘core & common’ enterprise-level capabilities, digitize service transactions, automate workflows, address platform gaps, improve communications data management and drive customer adoption of eDelivery. Thinking and working across associates in all Fidelity companies, I oversee a portfolio of projects targeting $300M+ in annual spend and lead project management, change management, process improvement and measurement.
Education
Boston University
Bachelor, International Relations, Business Administration
1994 — 1998
Skills
- Process Improvement
- Relationship Management
- Strategy
- Product Management
- Business Analysis
- Vendor Management
- Business Process Improvement
- Analytics
- Financial Services
- Business Strategy
- Program Management
- Management Consulting
- Risk Management
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