Nancy Kessler
Senior Analyst @Blue Cross Blue Shield of Michigan
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WORK HISTORY
Senior Analyst @Blue Cross Blue Shield of Michigan
Detroit, MI, US
Utilized SQL, Microsoft Access, and Excel to develop, maintain, and optimize complex data processes supporting cross-functional teams and enterprise-wide initiatives.Led the redesign of mission-critical workflows, improving referral accuracy, operational speed, and staff engagement; ensured seamless post-implementation performance.Managed multiple concurrent projects by establishing clear objectives, timelines, and KPIs, ensuring on-time delivery and alignment with departmental goals.Designed and implemented Tableau dashboards to monitor team and department performance, providing executives and management with actionable insights.Conducted independent research and advanced data analysis to identify healthcare utilization trends and support strategic planning in care management and quality improvement.Created department-wide dashboard solutions to eliminate redundancies, streamline reporting processes, and enhance overall efficiency.
EDUCATION
University of Michigan-Dearborn
MPP
University of Michigan-Dearborn
BAA
SKILLS
ABOUT NANCY KESSLER
I am an experienced research professional with a strong background in health insurance…
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