Nancy Kass

About Nancy Kass

RISK MANAGEMENT*CLAIMS*INSURANCE Seasoned Risk Management professional with over 30 years of experience in risk management, insurance and claims in the public and private sector. Versatile, articulate, results-driven with ability to make difficult decisions, take on challenging endeavors and create successful relationships and teams. Solid record of achievement. Exceptional trouble shooting and problem-solving abilities. Excellent verbal and written communication skills. Highly skilled in analyzing cost, exposure and negotiation. Ability to prioritize and deliver successful results. Proven strength in hiring, training, building and managing teams that produce positive results. Specialties: Creating and implementing new procedures to streamline work flow and enhance productivity. Target cost saving initiatives. Skilled in claims management, litigation and cost containment. Proficient in Microsoft TEAMS, WebEx, ZOOM Meeting platforms.

Experience

1. Risk Operations Manager

   City of Aurora

   Jun 2005 — Present

   Risk Operations Manager: City of Aurora, Aurora, CO 6/05-Present Direct and oversee in-house Occupational Health Services. Oversee drug and alcohol testing program for employees with Commercial Drivers’ Licenses. Direct and oversee the administration of all risk management insurance programs including property/liability claims and workers’ compensation. Supervise and direct claims staff of a self insured program. Evaluate and negotiate settlements for general liability claims. Communicate with excess carrier on large loss exposures. Act as Project Manager on requests for proposals with vendors for claim services. Presented classes on workers’ compensation for internal training. Implemented reporting procedures for Medicare compliance. Annually reduced experience Mod Factor. Identify and analyze risks and hazards. Work with Safety and Training to implement loss prevention. Assist Risk Manager with annual insurance renewals. Interview, hire, train and develop staff. Respond and handle citizen questions and complaints. Acting Risk Manager 4/13-7/13: Review and approve contracts, certificates of insurance and temporary use permits. Direct and coordinate insurance coverage for special events.

Education

• National Council for Community Behavioral Healthcare

  Mental Health First Aid, Mental Health Counseling/Counselor

  2016

• University of Wisconsin-Green Bay

  Bachelor of Arts, Humanities

  1977 — 1980

• The Institutes

  Candidate-Associate in Risk Management, Insurance and Risk Management

• CFU

  40 Hour Mediation Certification, Mediation

  2015 — 2015

• Community College of Denver

  Paralegal Certificate, Law, Phi Theta Kappa Honors Society

  1986 — 1989

• Motor Carriers Safety

  Designated Employer Representative, CDL Drug and Alcohol Program Adminitstrator