Nancy Jaykowski

WORK HISTORY

EDUCATION

SKILLS

ABOUT NANCY JAYKOWSKI

PROFILE OF QUALIFICATIONS • BA in Operations Management with an emphasis in souring/procurement, contract negotiations, vendor management, accounts payable and business process improvement including all phases of the P2P process.• Forge strong partnerships with customers and colleagues.• Strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go live procurement, AP and/or Expense Management • Experience with Software as a Service related to financial accounting, customer management, and sales force automation software.• Strong understanding of Concur products, configurations, capabilities and limitations including but not limited to Standard and Professional Expense, Invoice, PR/PO, and PO Import.• Interact with customer stakeholders at all levels to successfully identify their needs and demonstrate how Concur can benefit overall process improvements and/or specific issues.• Create implementation and transition plans and work with business functions.• Review existing technologies, processes and research improved technology or processes where applicable.• Broad business knowledge: ability to interpret and utilize industry information on competitors.• Deep technical and functional knowledge of AP, procurement and expense processing departments.• Experience with small- and/or medium-sized business-oriented products, and experience with customer acquisition and support strategies.• Superior verbal and written communication skills, tailored to both technical and non-technical audiences.• Client Value Creation – demonstrate concern for meeting internal and external clients’ needs in a manner that provides satisfaction and excellent results for the client.• Use appropriate interpersonal styles and methods to influence internal and external clients, enhancing company’s financial success.• Successfully manage projects starting with detailed data gathering of customer requirements, analysis of the requirements against Concur capabilities and presentation of solutions based on the customer’s needs.• Work well in both individual and team settings both on and off client site.• Experience configuring and delivering software demonstrations.