Nancy J Solano

About Nancy J Solano

I am a healthcare operations professional with 18+ years of experience driving surgical efficiency, workflow design, and cross-site coordination in complex health system environments.In my current role at Montefiore Medical Center, I centrally manage surgical scheduling and OR operations across a 7-hospital system, overseeing 428+ surgeries per month from a single administrative hub. I serve as the subject matter expert for Epic and Qgenda, have trained six surgical coordinators, and have built the SOPs, block time frameworks, and pre-op workflows that keep three campuses running at capacity.My work sits at the intersection of operations, project management, and systems thinking. I specialize in reducing surgical delays and cancellations, optimizing provider and room utilization, and translating complex operational data into executive-level insights and actionable process improvements.I am currently completing my A.A.S. in Office Administration and Technology and the Google Project Management Professional Certificate, with a focus on transitioning into healthcare IT, Epic implementation, or senior operations leadership roles.What I bring to every role- System-level thinking with ground-level execution- Proven ability to coordinate high-volume, high-stakes workflows across multiple sites- EHR expertise (Epic, Qgenda) with a strong foundation in scheduling, compliance, and provider operations- A track record of delivering results without the title to matchOpen to: Operations Manager, Director of Surgical Operations, Healthcare IT Project Manager, and Epic-focused implementation or analyst roles.

Experience

1. Surgical Scheduling Coordinator (Performing at Operations Management Level)

   Montefiore Health System

   Apr 2018 — Present · Bronx, NY, US

   Montefiore Medical Center | Department of UrologySurgical Coordinator / OR Operations LeaderCentrally coordinate surgical scheduling and OR operations across a 7-hospital system, managing 110+ procedures per week from a single administrative hub spanning three campuses (Hutch, Moses, and Weiler)- Serve as the Epic and Qgenda subject matter expert for the Department of Urology, supporting provider workflows, scheduling accuracy, and system-wide operational alignment- Identified breakdowns in OR scheduling workflow and provider communication within Epic and designed a smartphrase solution to standardize documentation, reduce errors, and improve cross-team clarity across all scheduling touchpoints- Trained and onboarded six surgical coordinators, establishing department standards for scheduling, documentation, and compliance- Conducted executive-level surgical cancellation root cause analysis across 120 cases, presenting findings and recommendations to department leadership- Manage complex provider-patient scenarios including self-pay billing, sliding fee scale tracking, PAR status verification, and international patient coordination- Serve as primary liaison between surgeons, anesthesia, nursing, and administrative leadership to reduce delays, cancellations, and scheduling conflicts- Operate at a system level, ensuring capacity, accuracy, and workflow alignment across all seven hospitals without direct on-site presence at each location

Education

• Coursera (issued by Google)

  Professional Certificate, Project Management

• CUNY Bronx Community College

  Office Administration and Technology AAS, Business Administration, Management and Operations