Nancy Harless
Delivery Specialist @DoorDash
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WORK HISTORY
Delivery Specialist @DoorDash
Superior 99% on time delivery of products, utilizing Communication, Project Management, Risk Management, and Time Management, 99% completion rateProvide quick responses to each request, deliver on a timely basis, assuring client’s needs are metManage each request with utmost professionalism, communicating any issues or challenges arise during delivery, resulting in 90% client satisfactionResponsive to client requests, assess distance and scope to assure timeliness of delivery, partnering with management to understand each request as needed
EDUCATION
Syracuse University
Certification, Service Management
Syracuse University
Certification, ITIL4 ITSM
Project Management Institute
Certification, Project Management Professional
SKILLS
ABOUT NANCY HARLESS
High-performing IT professional experienced leading enterprise-scale modernization, outsourcing, and infrastructure programs across healthcare and private sectors. I specialize in building high-performing, cross-functional teams, driving governance excellence, and delivering mission-critical solutions under tight timelines, providing better scalability, lowering costs, and improve competitiveness across hundreds or thousands of applications. Military SpouseMy success story includes generating net new revenue over $500M in 2022 alone.I realized then how much I enjoyed the front-end process of how a project is born.A snapshot of my other successes look like this:• Drove rapid delivery of solutions: capitalizing on market opportunities• Accomplished in creative problem-solving skills• Collaborative leadership of other team members• Fortune 500 clients, global teams, and fast-paced, rapidly changing environments.• Certified PMP, ITIL 4, and Scrum Fundamentals SPECIALTIESProject ManagementCross-Functional Team LeadershipProposal CoordinationProcess ImprovementSales StrategySales OperationsAgile Methodologies Customer FocusHealthcare TechnologyPublic SectorTECHNOLOGIESSalesforceMicrosoft OfficeSharePointJira CERTIFICATIONSProject Management Professional (PMP)Industry experience:• Automotive• Transportation• Healthcare• Finance/Banking• Public Sector• Distribution* PMP, ITIL 4, and SFC certified. Pursuing Scrum Master C••••••••@gmail.comMilitary Spouse
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