Nancy Ellis
- Role
- Systems Programmer Iv Contact Center Support at Centerpoint Energy at CenterPoint Energy
- Location
- Evansville, IN, US
- LinkedIn followers
- 500 followers
About Nancy Ellis
Experienced Telecommunications Architect with a demonstrated history of working in the…
Experience
Systems Programmer Iv Contact Center Support at Centerpoint Energy
Jan 2007 — Present
Skills
- Unified Communications
- Team Leadership
- Avaya Elite Multichannel
- Vmware
- Aspect Quality Management
- Acd
- Servers
- Analysis
- Verint Call Recording/Workforce Management
- Aspect Uip
- Business Objects
- Business Analysis
- Business Process Improvement
- Avaya Communication Manager
- At&T Teleconference
- Project Management
- Data Center
- Process Improvement
- System Deployment
- System Administration
- At&T Business Direct
- Voip
- Avaya Call Management System (Cms)
- Call Centers
- Nice Call Recording
- Avaya
- Cisco Technologies
- Vendor Management
- Visio
- Disaster Recovery
- Troubleshooting
- Help Desk Support
- Ivr
- Cisco Call Manager
- Nice Iex Workforce Management
- Software Documentation
- Avaya System and Session Manager
- Telecommunications
- Aspect Acd
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