Nancy Dyer

About Nancy Dyer

Exceptionally dedicated project administrations and accounting professional with 20+…

Experience

1. Director of Operations & Marketing

   Topkey Construction

   Apr 2020 — Present · Laurel, MD, US

   Hire, Train, Coach and Supervise Operations Managers to improve efficiency, cost-effectiveness, and communication internally and provide best-in-class communication with clients, employees, subcontractors, and suppliers• Create, maintain, and refine processes, documentation, shared resources, and interactions with company internal resources (IT, HR, Accounting, etc,)• Lead and facilitate weekly team meetings with project management, sales, and operations. Support and motivate team to encourage a positive, respectful, and productive team atmosphere.• Organize, gather, and provide weekly operational data to ownership and upper management, tracking KPIs and progress toward revenue and gross profit goals• Determine gaps and weaknesses within the division, propose and implement solutions (continuous improvement), recognize as well team talent, compliance and excellence • Accountable for tracking of all divisional activity from RFI through revenue collection, maintaining data on customers, vendors, subcontractors, project managers, and sales reps. • ERP and system representative• Build and manage social media presence to enhance marketing efforts• Build customer database and email marketing campaigns• Collaborate with digital marketing services to create and maintain website, generate qualified leads, and increase SEO