Nancy Carr

About Nancy Carr

I lead strategic customer success engagements for global life sciences organizations, operating at the intersection of process, data, analytics, and business outcomes. What differentiates my approach is experience on both sides of the equation—leading large-scale programs within global MedTech organizations and now partnering with enterprise SaaS customers to drive adoption, retention, and long-term value realization. This dual perspective allows me to ask the right questions, challenge assumptions, and align stakeholders more effectively across complex environments. In my current role, I partner with global pharmaceutical and life sciences organizations to ensure data-driven solutions are aligned to operational, commercial, and clinical priorities. I work across customer, product, and delivery teams to translate complex capabilities into actionable insights, guide executive decision-making, and ensure solutions are fully adopted and delivering measurable business impact. My background at Medtronic leading large-scale clinical and operational initiatives across research and field-based organizations provides a strong foundation in how companies evaluate and implement technology. I bring a deep understanding of internal dynamics, competing priorities, and decision frameworks that influence successful outcomes across enterprise environments. I am most effective in roles that require bridging strategy, execution, and outcomes—aligning cross-functional teams, guiding executive stakeholders, and ensuring technology investments translate into sustained impact and long-term growth.

Experience

1. Senior Director, Customer Success

   Saama

   Apr 2021 — Present

   I lead strategic customer success engagements for global life sciences organizations, operating at the intersection of clinical data, analytics, and business outcomes. I am trusted with Saama’s top enterprise accounts, partnering with executive stakeholders to align SaaS solutions to both clinical and commercial priorities while ensuring measurable business impact. My work focuses on driving adoption, retention, and long-term value realization—connecting product capabilities to real-world use cases and enabling organizations to translate complex data into actionable decisions. I am particularly valued for my ability to operate seamlessly across both client and vendor perspectives, drawing on experience in each to ask the right questions—internally and externally—challenge assumptions, and guide more effective decision-making. This dual lens strengthens stakeholder management, supports change management, and enables alignment across cross-functional teams to drive sustained impact and long-term growth.I progressed through multiple leadership roles within 4 years, reflecting consistent performance and expanding scope across enterprise customer success and delivery.Senior Director, Customer Success (2025–Present)Director / Associate Director, Customer Success (2022–2025)Customer Onboarding & Delivery Leadership (2021–2022)

Education

• University of Wisconsin-Madison

  Bachelor of Arts - Communications