Nancy Bundy
Client Success, Solution Leader & Business Transformation Leader
- Role
- Director, Solution Leader Client Success at FIS
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Nancy Bundy
Welcome to my LinkedIn profile!I am a results-driven leader with 20+ years of progressive experience across fintech, banking, and financial services. Throughout my career, I’ve built and scaled high-performing client success organizations, strengthened executive-level relationships, and delivered measurable gains in retention, revenue growth, and client satisfaction.Core Expertise:• Strategic & Hands-On Leadership: Recognized for balancing vision with execution to drive client value, organizational alignment, and operational excellence across global portfolios.• Executive Engagement: Adept at guiding complex client lifecycles, resolving escalations, and leading high-stakes negotiations with C-suite executives to secure long-term partnerships.• Data-Driven Success: Skilled in leveraging product knowledge and analytics to improve KPIs including NPS growth, contract renewals, and upsell conversions.• Business Transformation: Proven success leading multimillion-dollar initiatives—such as core banking platform migrations, data center transitions, and digital rollouts—delivered ahead of schedule and under budget.• Operational Improvements: Experienced in leading process enhancements, including efforts to modernize and replace CRM platforms, improving efficiency and scalability.I thrive at the intersection of client advocacy, strategic transformation, and operational excellence—empowering organizations to deepen relationships, unlock growth, and deliver long-term value.Let’s connect—I welcome opportunities to collaborate, share insights, and explore new ways to drive impact.
Experience
Director, Solution Leader Client Success
Jul 2023 — Present
Education
University of South Carolina - The Moore School of Business
Banking and Financial Support Services
2005 — 2008
Skills
- Deposits
- Customer Service
- New Business Development
- Relationship Management
- Team Building
- Commercial Lending
- Mortgage Banking
- Portfolio Management
- Mergers
- Loans
- Cross Selling
- Financial Services
- Microsoft Office
- Sales
- Branch Banking
- Mortgage Lending
- Mergers
- Cash Management
- Credit Analysis
- Recruiting
- Business Development
- Wealth Management
- Loan Origination
- Leadership
- Executive Management
- Process Improvement
- Underwriting
- Consumer Lending
- Financial Risk
- Budgets
- Finance
- Commercial Banking
- Coaching
- Treasury Services
- Microsoft Excel
- Banking
- Risk Management
- Branch Management
- Real Estate
- Sales Management
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