Nancy Anderson

About Nancy Anderson

I am a passionate Customer Support leader who specializes in transformation activities including re-tooling, designing and improving operational processes, establishing offshore teams, and leading cross-functional initiatives. As a person passionate about improving the lives aof others, this work is done with the goal of improving the experience of customers, partners, and my teams. I have experience with both on prem an SaaS software companies. I take pride in achieving Service Capability & Performance certification for 7 consecutive years and designing and leading the migration to two new support ticketing and knowledge base solutions. As a servant leader, I am driven to serve others and help each person discover their full potential and create opportunities/experiences so they can learn, grow and achieve their goals. Experience leading globally diverse and distributed teams has taught me the importance of local culture in each individual. as well.I have had the privilege to work with and learn from thousands of customers in the healthcare, distribution, public sector, and financial services industries. Whether presenting to customers, managing an escalation, or working with customers on initiatives, my focus is too listen, learn, and exceed customer expectations. I like to ensure that my customers are serviced well and get value from each interaction.I am known for finding creative solutions to challenging issues, developing people, improving processes, and leading teams to deliver the best possible service to customers. In my free time I enjoy spending time with family and friends, golfing, playing pickleball, and helping in schools.

Experience

1. Vice President Technical Support

   Automox

   Oct 2021 — Present · Minneapolis, MN, US

Education

• University of Wisconsin-River Falls

  BS

Skills

• Business Process Improvement
• Pre-Sales
• Enterprise Resource Planning (Erp)
• Sdlc
• Leadership
• Management
• IT Strategy
• Erp
• Software Implementation
• Requirements Analysis
• Cloud Computing
• Team Management
• Technical Support
• Business Analysis
• Product Management
• Cross-Functional Team Leadership
• Contract Negotiation
• Start-Ups
• Integration
• Program Management
• Strategic Planning
• Software Development
• Change Management
• Saas
• Customer Relationship Management (Crm)
• Strategy
• IT Management
• Professional Services
• Enterprise Software
• Operations Management
• Movex
• Software as a Service (Saas)
• Business Intelligence
• Vendor Management
• Technical Staff Management
• Lawson
• Software Project Management
• Crm
• Process Improvement
• Software Development Life Cycle (Sdlc)