Nanci Wozniak
SVP Strategy and New Business for Customer Service @Siemens Healthineers
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WORK HISTORY
SVP Strategy and New Business for Customer Service @Siemens Healthineers
Erlangen Germany; Cary, NC, US
Lead the global Customer Service strategy and architect the 2030 strategic agenda, integrating enterprise strategy, innovation governance, new business creation, and global transformation. Oversee strategic planning, market intelligence, sustainability strategy, and enterprise initiatives. Build and scale new businesses, manage the Customer Service innovation framework, direct transformation programs, and lead M&A integration and synergy realization. Foster a culture of agility, lean capability, and continuous learning across a global organization.Selected for and participated in Senior High Potential Program (SHP 2025)
EDUCATION
North Carolina State University
Executive Business, Business Administration and Management, General
Cedar Crest College
Bachelor of Science - BS, Nuclear Medicine
SKILLS
ABOUT NANCI WOZNIAK
As a global healthcare executive with 27 years at Siemens Healthineers, I specialize in enterprise strategy, new business creation, customer service transformation, and scaling high growth businesses. My career has been shaped by a deep commitment to improving patient care, elevating customer experience, and building strong, future ready organizations.I currently serve as Global Head of Strategy & New Business for Customer Service, where I lead the strategic agenda, define enterprise strategy, oversee global innovation pipelines, and accelerate profitable new business models. My work integrates strategy, transformation management, innovation governance, digital solutions, M&A, and operational excellence across a global footprint.Previously, I led the North America Education & Workforce Solutions business, transforming it from a cost center into highly profitable, market-leading growth engine and establishing a leading digital and workforce solutions portfolio. That success builds on a clinical foundation in nuclear medicine and decades of leadership in global education, applications, and customer service organizations.My leadership style is humbly bold—a balance of ambition, clarity, empathy, and relentless determination. I believe in inspiring teams through purpose, transparency, and empowerment. Known for strategic vision and execution discipline, I’m fueled by building strong cultures, empowering people, and delivering meaningful business and customer outcomes.Passions & Focus Areas: Enterprise & Customer Service Strategy New Business Creation & Commercialization Innovation Frameworks & Portfolio Management Customer Experience (NPS/OSAT) & Digital Service Delivery Lean, Agile & Transformation Leadership Workforce Development & Talent Strategy Culture Building & Change LeadershipI thrive at the intersection of strategy, people, and transformation, and I’m energized by shaping the future of healthcare services.
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