Nana Asumadu

Senior Operations Engineer @Fannie Mae

Reston, VA, US

o Provided support for Fannie Mae\'s internal applications across both Single-Family and Multi-Family portfolios, ensuring operational stability and reliability. o Conducted root cause analysis (RCA) for recurring incidents, delivering actionable recommendations to improve reliability and prevent future outages.o Facilitated end-to-end change release processes alongside the Development Team, ensuring accurate implementation and operational continuity.o Collaborated cross-functionally with networking, database, and security teams to support change management activities, maintaining SLA adherence during planned updates and urgent fixes.o Performed shakeout testing on applications to validate functionality and ensure business processes operated as intended.o Developed automation scripts and Ansible playbooks to streamline patching, environment configuration, and recurring operational tasks, improving efficiency and reducing manual errors.o Developed and managed Jenkins pipelines to automate code deployments across multiple environments, including EKS clusters, ensuring integration of Fortifyo Actively participated in 24/7 on-call rotations, managing high-severity incidents, executing emergency changes, and ensuring quick service restoration during outages.

Virginia Tech - Pamplin College of Business

Master of Business Administration - MBA, Business Administration and Management, General

Virginia Commonwealth University - School of Business

Bachelor of Science - BS, Information Technology