Namrata Samrit
Associate- Operations @Gartner | Ex-VITian
- Role
- Associate at Gartner
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Namrata Samrit
Results-driven Operations and Service Delivery professional with 5+ years of experience…
Experience
Associate
Aug 2024 — Present · Gurugram, IN
Partnered with Global Services & Operations and Insights Platform Walkthrough teams to solve complex business problems through innovative, data-driven approaches.Analyzed data sets using advanced Excel techniques to uncover procedural inefficiencies and recommend improvements aligned with organizational strategy.Ensured 100% adherence to internal compliance standards by collaborating with senior stakeholders to identify operational improvement areas and implement scalable solutions.Led end-to-end ownership of multiple data operations workflows, including process documentation and enhancement to support scalability and cross-functional knowledge transfer.Handled and resolved service requests via Salesforce, streamlining operational workflows and significantly improving client–specialist engagement efficiency.
Education
Narayana Vidyalayam
Intermediate
2013 — 2015
Vellore Institute of Technology
Bachelor of Technology - BTech
2015 — 2019
Symbiosis Centre for Distance Learning
PGDBA
2023 — 2025
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