Namrata Prakash
Digital Transformation, CX, Agentic AI, GenAI,Process Excellence, Strategic Initiatives || First Source ||Ex-VMware.(VP) || Ex- Genpact (AVP) || Lean Six Sigma Black Belt || Design Thinking Practitioner || ISB || NMIMS
- Role
- Vertical Lead- Process Excellence, Business Transformation Office Bfsna at Firstsource
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Namrata Prakash
A dynamic, conscientious, and enthusiastic leader with 20+ years of experience primarily focused on technology-driven business transformation, CX transformation, Agentic AI, LLMs powered with Gen AI and change management across various industry sectors. Certified Lean Six Sigma Black Belt, Design Thinking practitioner, enjoy the opportunities to join the dots and unearth the story that lies at the intersection of data, technology, people and processes. A strategic thinker with a rewarded record of success in managing org-wide flagship projects. My values of integrity, courage, and curiosity drive me, enabling me to construct, supervise, and lead high-performance teams effectively.Expertise In Program Management with proven ability to translate business requirements into strategic programs and initiatives. I am adept at change management, process re-engineering, stakeholder management, and fostering cross-functional collaboration to ensure the successful delivery of business and functional objectives through process optimization, ERP implementation, and digital transformation.
Experience
Vertical Lead- Process Excellence, Business Transformation Office Bfsna
Apr 2024 — Present · IN
Education
Indian School of Business
Certificate program in Digital Transformation, Digital Transformation
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
PGDBM, Banking and Finance
2005
Chaudhary Charan Singh University
Bachelor's degree
1995 — 1998
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