Namrata Patel
Customer Service Specialist @ Vetic | Handling Escalations, Client Support
- Role
- Customer Service Specialist at Vetic
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Namrata Patel
Currently serving as a Customer Service Specialist at Vetic, I ensure seamless client experiences by resolving escalations, processing refunds, and addressing order issues with empathy and efficiency. My collaboration with cross-functional teams supports smooth and positive outcomes for customers. With a background in Economics from Chatrapati Sahuji Maharaj Kanpur University, my career reflects a commitment to client satisfaction, effective communication, and operational excellence. I aim to contribute to dynamic environments that prioritize customer experience and impactful resolutions.
Experience
Customer Service Specialist
Oct 2024 — Present · Gurugram, IN
I play a crucial role as a customer experience, ensuring that every client feels heard and supported. whether it\'s handling escalations,processing refunds, or resolving order issues, I approach each case with empathy and efficiency. I collaborate with teams to find the best solutions, making sure customers have a smooth and positive experience.
Education
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Graduation, Economics
2019
vjbp govt polytechnic Jhansi
Deploma, Fashion Designing and Garments Technology
2014 — 2017
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