Namrata Majumdar
Quality Analyst @Maxicus
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WORK HISTORY
Quality Analyst @Maxicus
In my role as a Quality Evaluator, I ensure that every customer interaction meets the highest standards. I specialize in identifying quality trends, providing precise feedback, and driving continuous improvement across teams. By combining attention to detail with a data-driven approach, I help turn insights into action, enhancing customer experience and operational excellence.
EDUCATION
Mallabhum Institute of Technology
Bachelor of Technology - BTech, Civil
ABOUT NAMRATA MAJUMDAR
Quality Evaluator with 3+ years of experience in the BPO industry, specializing in quality assurance, audit frameworks, and performance optimization.Experienced in evaluating customer interactions, identifying key quality gaps, and delivering actionable insights to enhance customer experience and drive operational excellence.Detail-oriented, data-driven, and committed to continuous improvement, with a strong focus on maintaining high-quality standards and enabling performance growth.Always learning. Always refining. Always focused on delivering excellence.
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