Namrata Bhatnagar
Customer Success Manager @ Haptik
- Role
- Senior Customer Service Manager at Haptik
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Namrata Bhatnagar
As a Customer Success Manager at Haptik, I focus on driving long-term client value through strategic onboarding, proactive engagement, and tailored solutions. With a background at Swiggy as a Cluster Manager, I bring expertise in customer retention, relationship management, and data-driven decision-making. My goal is to ensure product adoption, satisfaction, and measurable success for every client. I bring a strong foundation in user acquisition, retention strategies, and data-backed decision-making. My strengths in stakeholder relationship management and impactful communication have been key in fostering trust, improving product adoption, and driving measurable outcomes for both clients and the Haptik platform. This customer-first mindset continues to shape my approach to delivering exceptional experiences and building lasting partnerships.
Experience
Senior Customer Service Manager
Oct 2024 — Present · Mumbai, IN
Education
IHM Mumbai
Bachelor’s Degree
2011 — 2014
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