Namrata
Program Manager | Driving SaaS, AI & Digital Transformation | Cross-Functional Team Builder | Executive MBA Candidate (ISB)
- Role
- Consulting Manager at Deloitte
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Namrata
I am a Program Manager and Technology Consultant with 18+ years of experience driving large-scale digital transformation, SaaS implementations, and AI-enabled solutions across consulting, healthcare, finance, and IT services.At Deloitte, I have leading cross-functional global teams of 70+ practitioners worth 20 million, delivering complex programs for Fortune 500 clients and enabling measurable business impact. My expertise spans SaaS platforms (ServiceNow, SAP, Epic EMR, Cerner Millennium), Agile/SAFe delivery, risk & change management, and executive stakeholder engagement.I am particularly passionate about leveraging AI and automation to improve delivery efficiency and customer experience. I spearheaded the adoption of Deloitte’s NextGen Estimator (AI-powered tool) and championed AI-driven ServiceNow capabilities (Virtual Agent, Chat, Now Assist) to streamline IT and customer service operations.Beyond program delivery, I actively mentor teams, coach for Agile best practices, and drive process improvements that enhance both team efficiency and customer value.Currently, I am pursuing the PGPMAX (Executive MBA) at ISB, further deepening my leadership, strategy, and business transformation expertise. Experienced across industries (Media, Pharma, Healthcare, Banking, Energy, Sports, Consumer, Public Services) and geographies, I bring the ability to connect strategy with execution and build teams that thrive in complexity. Always open to connecting with leaders, peers, and innovators who are shaping the future of SaaS, AI, and digital transformation.
Experience
Consulting Manager
Apr 2020 — Present · Bengaluru, IN
Education
Manipal University
MBA, Hospital Administation and Healthcare Management
2006 — 2008
Indian School of Business
PGPMAX, Business Administration and Management, General
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