Namrata Shownkeen
Product Manager - Technical @Ria Money Transfer
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WORK HISTORY
Product Manager - Technical @Ria Money Transfer
US
Product Owner | Technical Product Manager | Payments & Financial Systems Optimization• Champion customer-centric improvements by analyzing stakeholder feedback and synthesizing quantitative and qualitative data to inform actionable product recommendations, aligning features with user needs and consistently boosting customer satisfaction.• Serve as a strategic advisor to stakeholders and cross-functional teams, leveraging insights from Power BI, Confluence, and Amplitude to guide data-driven product decisions, accelerating product delivery by 20% and reducing errors by 15%.• Modernize database and infrastructure systems, enhancing scalability and accessibility to support 35% improved data availability, ensuring the system is prepared for sustainable growth.• Lead Agile teams to drive operational efficiency in automating and optimizing Money Transfer and Check Cashing systems, achieving a 30% performance boost, 40% reduction in manual interventions, and 25% faster processing times.• Analyze fraud scenarios, including money laundering in money transfers and check fraud, and lead initiatives to improve money tracking, enhance document verification processes, and design seamless UI flows that mitigate fraud risks.• Advocate for end-to-end quality assurance by implementing robust testing strategies across unit, integration, and system phases, ensuring exceptional reliability and achieving a 35% defect reduction.• Define and communicate strategic objectives and key results (OKRs) in collaboration with stakeholders, aligning business and technical goals to optimize performance, reduce transaction failures by 15%, and improve API response times by 30%.• Bridge the gap between technical and business teams, fostering collaboration to deliver impactful, scalable, and high-performing financial technology solutions.
EDUCATION
Vivekanand Education Societys Institute of Technology Sindhi Society Chembur Mumbai 400 071
Bachelor of Engineering - BE, Computer Engineering
California State University, Long Beach
Masters, Computer Science
ABOUT NAMRATA SHOWNKEEN
Product @Ria Money Transfer
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