Namitha Mohan
Associate software Developer at IQVIA
- Role
- Associate Software Developer at IQVIA India
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Namitha Mohan
Associate Software Developer with 4+ years in L3 production support and automation…
Experience
Associate Software Developer
Jun 2022 — Present · Bengaluru, IN
Automated the creation of user accounts during an application migration, reducing costs and manual efforts by 90%. • Developed automation module for ServiceNow ticketing – recurring CAT tool bulk (8k+)access requests for customers/linguists.• Developed python/API-based solution to archive projects, streamlining archival process. • Automated recurring TaxID update process for 520+ vendors (Product billing).• Developed module for project archival in CAT tool (configuration driven scheduler)• Coordinated with the automation team to integrate and automate tasks, ensuring solution reliability through thorough testing.• Identified and resolved system bottlenecks, improving response time by 30%.• Managed system backups and restores, achieving a 100% data recovery rate.• Conducted client testing of new releases, reducing system bugs by 20% and improving stability.• Delivered technical support with a 98% customer satisfaction rating, resolving 80% of issues within 2 hours.• Troubleshot critical system issues with cross-functional teams, ensuring resolution within 24 hours (SLA).• Authored comprehensive system documentation for effective troubleshooting and knowledge sharing
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