Namita Gupta

Salesforce Consultant @Clicked

US

Actively participated in a #Business Analyst sprint where the scenario was to adjust their current Salesforce instance (ASU used forms and google sheets to manage course enrolment) for creating new reports & dashboard in salesforce to track the enrollment of students for courses and revenue generated.• Conducted insightful stakeholder interviews, capturing critical business details and pain points to inform the creation of personas and user stories for given business cases.• We prepped the information necessary for creation in the CRM tool Salesforce.• Demonstrated strong teamwork and leadership skills in a Business Analyst sprint with Salesforce partner, Clicked, leading group presentations and task delegation.• Utilized Elements cloud to construct comprehensive current and future state business process maps, in order to visualize concrete improvement areas to the client.#Salesforce Admin/Analyst Sprint A B2B retail business recently experienced a rapid period of growth and needs to streamline its process for tracking, nurturing and converting leads. we worked in a team of 4 to utilize the Salesforce Professional Services Methodology (Discover, Define, Design, Deliver, and Deploy). The main Objectives of the sprint were• Elicit, document, and analyze requirements around business challenges and then produce data-driven solution.• Improve business processes and efficiency in Salesforce`• Work effectively with others under short time constraint• Present findings with peers and industry professionalsSkills: Problem Solving · Interpersonal Skills · Salesforce Flows · Analytical Skills · Agile Methodologies · Oral Communication · Data Analysis · Business Process Analysis · Critical Thinking · Project Management · Requirements Gathering · Attention to Detail · Salesforce.com Implementation · Communication · Business Requirements · Embraces Change · Time Management · Lightning · Creative Problem Solving · Presentations · Microsoft PowerPoint · (SaaS)