Namita Rajbhar
Customer Experience @Zomato | MBA, Sociology
- Role
- Data Analyst at District
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Namita Rajbhar
At Zomato, as Lead of Customer Experience, I contribute to delivering exceptional dining experiences. My role involves mentoring teams, managing resources, and ensuring key performance indicators are achieved, all while fostering a culture of continuous improvement. I hold an MBA from Amity University and a BA in Sociology from Sammilani Mahavidyalaya. My educational foundation, combined with a diploma in Hospitality Administration/Management from Frankfinn Institute, supports my focus on enhancing customer experiences and achieving operational excellence.
Experience
Data Analyst
Jan 2026 — Present · Gurugram, IN
Developed SQL dashboards and automated reports to effectively track operational KPIs. • Implemented automation processes to enhance reporting efficiency across the organization. • Leveraged GenAI technologies to create workflows that support comprehensive data analysis. • Conducted in-depth business analysis for customer support operations, identifying pain points and driving process improvements.
Education
Amity University
Master of Business Administration - MBA
Sammilani Mahavidyalaya
Bachelor of Arts - BA, Sociology
2019 — 2022
Frankfinn Institute
Diploma, Hospitality Administration/Management
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