Namit Goyal

About Namit Goyal

The Process & Efficiency Expert (Focus on CI and Digital Transformation)HR Operations Team Lead | Continuous Improvement & Global Compliance SpecialistExpert in optimizing HR operations through Lean and Agile methodologies. I manage the full spectrum of HR functionality—including HRIS management, global payroll, and statutory compliance with a focus on standardizing processes across diverse international regions.Core Strengths:Service Design: Developing Global Communities of Practice (CoP) and resolution improvement plans.Global Mobility: Expertly navigating immigration, visa applications, and international assignments.Data Governance: Maintaining zero-breach compliance in highly sensitive BPO and HRSS environments.I thrive on turning complex operational challenges into streamlined, automated workflows that drive business performance and employee satisfaction.

Experience

1. Input & Integration Lead - Hrss (Pc & C - o & a)

   bp

   Jul 2025 — Present · Pune City, IN

   o Developed and implemented Service Excellence strategy for Rewards Operations aligned with organizational goals. o Partnered with senior leadership to define and track KPIs, SLAs, and service metrics driving business performance. o Designed and executed resolution improvement plans for Tier 0 (self-service), Tier 1, and Tier 2 support. o Identified and led Continuous Improvement (CI) initiatives, ensuring efficiency, quality, and enhanced employee experience. o Established and led the Global Community of Practice (CoP) to standardize processes and drive best practice sharing. o Managed CI backlog and collaborated with GSO on prioritization of service-impacting changes. o Built and monitored capacity reporting models, optimizing resources for BAU and peak demand. o Ensured knowledge documentation and integration into tools for higher first-time resolution. o Adopted Agile/Waterfall methodologies for service-enhancing projects and managed change plans. o Conducted service performance benchmarking to align with global best practices. o Collaborated with GSO and COE for project planning and service delivery improvements. o Mentored and developed team members, enhancing technical skills, service mindset, and performance delivery. o Fostered a collaborative and innovative culture focused on results, compliance, and continuous learning. o Ensured safe, compliant, and efficient operations in Rewards services across global regions.