Namish Gulati
Business Leader - Technology Support Services | Business & Process Transformation | Diversity
- Role
- Vice President Operations at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Namish Gulati
As a hands-on professional with 22 years of experience, I thrive on team engagement inculcating an ethos of high customer centricity and profitability through participative governance. Making structured business process improvements and adoption of emerging technologies have helped me drive meaningful business transformation. Having invested significant years in IT enabled services and sales, I have developed domain proficiency in customer support services, sales & training while co-working with culturally-diverse global teams.My key skills include - Service & Sales Operations | Strategic Transformation | Business Planning & Operational Delivery | Complex Change Management | Large Scale Business Operations | Talent Management and Development | Gender Diversity & Inclusion | Stakeholder Management | P&L Accountability
Experience
Vice President Operations
Nov 2020 — Present · Mumbai, IN
Education
S.G.R.R. Institute of Technology & Science
Master of Business Administration - MBA, Marketing/Marketing Management, General
1995 — 1997
Shri Dharmasthala Manjunatheshwara College of Engineering and Technology (SDMCET)
Bachelor of Engineering - BE, Mechanical Engineering
1989 — 1993
Colvin Taluqdars' College - Lucknow
Senior School
1987 — 1989
Skills
- Transition Management
- Vendor Management
- Operations Management
- Outsourcing
- Business Process Outsourcing (Bpo)
- Leadership
- Customer Relationship Management (Crm)
- Call Centers
- Team Management
- Business Process Improvement
- Contact Centers
- Continuous Improvement
- Pre-Sales
- Crm
- Management
- Customer Service
- Program Management
- Service Delivery
- Technical Support
- Bpo
- Process Improvement
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