Naman Narang
Technical Support Specialist @TELUS
Signup · Get unlimited contacts
WORK HISTORY
Technical Support Specialist @TELUS
CA
Maintained essential IT operations across endpoints and servers, supporting Mac OS and Windows environments and ensuring high availability of applications, email systems, and core infrastructure.• Installed, configured, and supported desktops, laptops, virtual machines, mobile devices, printers, scanners, VOIP phones, and other peripherals.• Delivered Tier 1-2 support via the ITSM ticketing system and Zendesk; triaged and resolved an average of 140 tickets per month.• Performed advanced remote-desktop troubleshooting, root-cause diagnosis, and repairs for hardware and software incidents.• Managed software lifecycle activities: application installs, patching, updates, and troubleshooting for Microsoft 365, SQL clients, Adobe suite, Google Workspace, and antivirus solutions.• Administered user accounts, group policies, and security permissions in Active Directory and Azure (Azure Entra ID).• Managed endpoint security and device compliance using Microsoft Intune; enforced security baselines and performed routine compliance checks.• Supported backup systems and recovery procedures to meet RTO/ RPO targets and reduce data-loss risk.
EDUCATION
Lancer Army School
12th, Science
Delhi Public School Surat
10th
Conestoga College
Post-Graduate Diploma, Cloud Data Management
Parul University
Bachelor of Technology - BTech, Computer Science
ABOUT NAMAN NARANG
IT Support professional with 3+ years of experience delivering comprehensive technical support across multi-platform environments including Windows, macOS, Linux, and cloud infrastructures. Expertise in managing ITSM operations, resolving 140+ tickets monthly, and administering Microsoft 365, Azure Entra ID, and endpoint security solutions through Microsoft Intune. Skilled in network infrastructure management, Active Directory administration, and implementing security compliance frameworks while maintaining high SLA adherence. Proficiency with cloud data management expertise to optimize IT operations and ensure seamless business continuity.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.