Naman Lodha
(L&D) Facilitator || Accommodation service specialist || Customer Experience Specialist || Fintech and AML Specialist || Ex - Taskus
- Role
- Learning Experience Facilitator (Secondee) at Agoda
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Naman Lodha
Customer Experience and Operations Specialist with 4+ years of experience across Travel, fintech, and E-commerce. Proven expertise in managing high‑volume customer interactions, resolving complex partner and payment issues, and coordinating cross‑functional teams to deliver seamless service. Strong background as an SME and Team Lead, providing mentorship, training, and performance coaching to improve quality scores and operational efficiency. Experienced in payment systems (SWIFT, ACH, SEPA), compliance, escalation management, and partner support, with a consistent focus on customer satisfaction, process improvement, and business growth.
Experience
Learning Experience Facilitator (Secondee)
Mar 2026 — Present · Gurugram, IN
Education
Indore management institute and research centre
Bachelor of Business Administration - BBA
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