Naman Gaba
Case Manager @Talktalk
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WORK HISTORY
Case Manager @Talktalk
Salford, GB
Successfully manage a high caseload of 25+ cases daily while maintaining accuracy and compliance- Reduced case processing time by 30% by streamlining documentation and follow-up systems- Implemented a client tracking system, improving case monitoring and reducing missed follow-ups by 40%- Provided critical support to the team in handling high-pressure and complex cases- Trained and mentored 10+ new case managers, enhancing team efficiency and onboarding processes- Improved client satisfaction scores by 25% through effective communication and problem-solving strategies.
ABOUT NAMAN GABA
Problem-solving, customer advocacy, and relationship management—my career since February…
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