Naman Agarwal
General Manager- Client Partner @Randstad India
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WORK HISTORY
General Manager- Client Partner @Randstad India
Delhi, IN
EDUCATION
ICFAI Business School
Master of Business Administration (MBA), Business Management, Marketing, and Financial support
Dr. Bhim Rao Ambedkar College, Delhi
Bachelor of Commerce (BCom), Business, Management, Marketing, and Related Support Services
London Business School
Leadership Program, Leading transformation in the digital age
Indian Institute of Management Bangalore
Executive development Program, Business Administration and Management, General
Bharati Vidyapeeth
PGDMM, Public Relations, Advertising, and Applied Communication
SKILLS
ABOUT NAMAN AGARWAL
15 years of proven track record and experience in high impact customer success and service delivery, of which last 3 years were spent driving RPO service marketplace built on an AI-supported, SaaS platform.Proven core capabilities:• P&L ownership• SaaS Platform/ product adoption acceleration• Business planning and development• Client partnering (implementation, onboarding)• Continuous ROI, and performance monitoring• SLA compliance and critical KPI/ metrics tracking• Data analysis and executive leadership reporting• Retention via CSAT / NPS management• Account mining and farming (cross sell/ up sell)• RFP/RFI, pre-sales, key account management• Agile project managementCertifications (Company sponsored executive education programs run exclusively for top performers)- Leading Transformation in the Digital Age (London Business School)- I-Lead Program (IIM-B)Key achievements- Grew business 4X through account farming and mining existing client relationships for portfolios of up to INR 16Cr in profits (~INR 210Cr in revenue)- Directly steering large-scale day-to-day, pan India client delivery operations for strategic accounts contributing up to 30% of company’s revenue- Created and ramped up high performing client-facing teams (up to 25+)- 2 time CEO Club awardee (Randstad)
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