Nally Dookwah-Abrams
- Role
- Associate Director, Member Engagement at Humana
- Location
- Pompano Beach, FL, US
- LinkedIn followers
- 500 followers
About Nally Dookwah-Abrams
Results driven executive with strong business acumen and experience increasing operations…
Experience
Associate Director, Member Engagement
Jul 2019 — Present
Associate Director, Member Engagement & Strategy Selected to manage the Member Engagement Team in the Medicaid space and lead strategic initiatives which are designed to drive operational efficiency that support business strategy, enhance providers experience with the plan, member retention, and growth. Manage a team of associates and a $3.5MM budget. Develop best-in-class operations model and establish Key Performance Indicators to execute against State Agency contractual requirements including Health Risk Assessments and 60-day onboarding experience. Serve as the market leader on high-profile complex PCP auto assignment algorithms strategy which will result in savings and enhanced members experience with the plan. Execute on strategic investment to redesign and launch Humana’s Healthy Behaviors Program via the Go365 App; saw a 38% increase in enrollment rate via campaigns. Take a wholistic approach when working on strategic initiatives by collaborating closely with leaders from Finance, Network, Clinical, Quality, Service Fund, Enrollment, Compliance, Legal, & Marketing. Partner with Quality to close gaps in care and increase HEDIS Scores to reduce Liquidated Damages by working with third party vendors. Demonstrate problem solving and leadership skills coupled with the ability to give direction and make sound business decisions. Increase efficiency by leveraging technology to eliminate manual work. Demonstrate experience with process reengineering/improvement and project management skills by leading and executing several initiatives simultaneously while at the same time paying attention to details. Identify key areas for improvement through member and provider insights, trends, and analysis. Develop, track, and report metrics to Senior Leadership on marketing campaigns and enhancements to PCP assignment algorithm. Spearhead market research activities to identify customer needs, understand competitive landscape, and market trends.
Education
Massachusetts Institute of Technology
Leading Operations Excellence
Florida Atlantic University
Executive Certificate in Project Management
Nova Southeastern University
BS, Business Administration
Skills
- Corporate Branding
- Marketing Communications
- Marketing Communications Planning
- Print Production
- Trade Shows
- Expenses
- Public Relations
- Business Strategy
- Social Media
- Leadership
- Vendors
- Product Development
- Creative Agency
- Expense Reduction
- Advertising
- Product Launch
- Process Improvement
- Sales Force Management
- Creative Briefs
- Management
- Investor Relations
- Marketing Strategy
- Marketing Budget Management
- Strategic Communications
- Sales
- Presentation Development
- Vendor Relations/Management
- Business Process Improvement
- Six Sigma
- Cross-Functional Team Leadership
- Strategic Planning
- Strategy
- Marketing
- Project Management
- Sales Force Development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.