Nalin Sharma

WORK HISTORY

EDUCATION

ABOUT NALIN SHARMA

I am an accomplished multitasker and a customer service expert with years of expertise in both fields. I am dedicated to fostering business connections that boost bottom-line outcomes.Over my career, I\'ve learned how to manage a team, interact with customers, increase sales, and solve complaints, as well as how to keep accurate books and prepare financial statements, use Salesforce effectively, become an expert user of Microsoft Office, and use NetSuite CRM.In my last job as an Associate at HMSHost, I was responsible for greeting customers and helping them, identifying customer needs and desires to improve their experiences and increase sales, and working a variety of hours to meet seasonal and business needs.As Upbringo\'s Customer Success Manager, I trained my team to maximise speed, accuracy, and customer happiness. I monitored data to improve efficiency and efficacy. I also oversaw customer service\'s efforts to standardise processes and create a dispute policy. Adjusting the teaching process improved client satisfaction by 8%.As an Amazon Customer Service Representative, I handled over 300 phone and email queries per week and had an average customer happiness rating of 97%, topping the team goal by 12%. I\'ve kept clients happy by predicting their needs, solving issues creatively, and revising account information to keep accurate records.As an accountant assistant at St. Mary\'s Day Inter College, I verified general ledger entries, tracked accounts receivable and payable to ensure timely processing, reconciled credit card, expense, and commission accounts, and prepared financial reports on business operations and cash flow. I also helped prepare monthly, quarterly, and yearly closings and verify staff spending records.I earned a Bachelor of Commerce in Accounting and Finance from Lucknow University and a Post Graduate Diploma in Management in Business Management from Georgian@Ilac in Toronto, ON.As an Animal Shelter Volunteer Coordinator at Adopt-A-Pet, I feed, bathe, walk, and play with the shelter animals, observe them for signs of illness or injury and report them to the supervisor, help create a volunteer training program, and work with other rescue and fostering organisations.