Nalin Sharma

About Nalin Sharma

Professionally seasoned and results-driven professional with over 15 years of experience…

Experience

1. Manager - Innovation & Process Excellence

   Concentrix

   Apr 2022 — Present · Gurugram, IN

   Spearheaded innovation initiatives to drive process excellence and transformation- Led cross-functional teams in identifying improvement opportunities and implementing innovative solutions- Achieved a 6% improvement in Gross Margin ($750K) through productivity enhancement projects- Successfully completed the deployment of an Intelligent Emailer system, automating daily performance tracking for over 1500 employees- Conducted Inside-Out & Outside-In studies to enhance customer experience (CX) for a Global Retail Banking client- Led process redesign and digitization efforts for incident reporting and management- Implemented Quality Monitoring Framework for payment settlement process- Achieved an 8% efficiency improvement through Work Allocation initiative- Led process improvement for a portfolio of 6 Global clients, utilizing Lean and Six Sigma methods- Delivered significant cost savings and ROI across client portfolio by achieving 100% productivity targets

Education

• G.L.Bajaj Institute of Technology and Management

  B.Tech., Mechanical Engineering

  2005 — 2009

• Indian Institute of Management, Calcutta

  Project Management

• RB Spring Dale Acdemy

  Senior Secondary

  2004

Skills

• 5s
• Manufacturing
• Advanced Product Quality Planning (Apqp)
• Production Part Approval Process (Ppap)
• Microsoft Office
• Iso Standards
• Erp
• Quality Management
• Product Development
• Spc
• Team Management
• Msa
• Autocad Mechanical
• Ppap
• Root Cause Analysis
• Autodesk Inventor
• Customer Satisfaction
• Quality Control
• Total Quality Management (Tqm)
• Iso/Ts 16949
• Warranty Analysis
• Kaizen
• Quality Assurance
• Engineering
• Fmea
• Functional Safety
• Apqp