Nalin Kasturi

Senior Scm Support Desk Advisor @Cenovus Energy

Calgary, AB, CA

Receive, analyze and resolve incoming supply chain management related application/process requests from suppliers, Business Units, and internal users as Tier 1 support. This includes invoice, payment, rate validation, SAP access, and all Procure to Pay (P2P) inquiries• Utilize ServiceNow to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required• Provide support of Procure to Pay (P2P) applications including Cortex and SAP• Support the execution of the Procure to Pay process improvements to Suppliers and internal users in collaboration with Process and Performance, Accounts Payable, Sourcing Teams, Master Data, Taxation, and other departments to ensure a best-in-class P2P process• Assess the requirements of internal and external customers to determine possible solutions to business issues and recommend enhancement/development of business processes• Coordinate SAP MM issues/enhancements working with Information Technology and external offshore resources• Provide support and guidance for the development of the Supply Chain Management (SCM) continuous improvement Strategy by recommending and implementing techniques to improve P2P productivity, effectiveness, and cost controls• Help manage SAP Staging Table and workflow delays/issues. Assist in coordinating resolution• Drive Stakeholder Engagement and Business Unit (BU) relationship development• Reject or redirect Cortex Service Receipts/invoices and • Resend Service Entry Sheet and Goods Receipt acknowledgements to Cortex

Government of Maharashtra Sydenham College of Commerce & Economics B Road Churchgate Mumbai 400 020

Bachelor of Commerce - BCom

University of Pune

Master of Arts - MA

Symbiosis Institute of Management Studies

Post Graduate Diploma in Management