Naleta Andrews

WORK HISTORY

EDUCATION

SKILLS

ABOUT NALETA ANDREWS

I am currently employed at Blue Technologies as a Software Support Analyst, I was promoted having previously served as an Information Technology Help Desk Technician (IT Help Desk Analyst). In my role, I address a diverse range of technical challenges, providing solutions both remotely and on-site. I support cloud-based law firms and corporate technology solutions: iManage Work, Microsoft Office 365, Google Workspace, Adobe, and Litera Compare for over 200+ Clients. My responsibilities also include software troubleshooting and cloud-based systems Metadata management. My background spans K–12 schools, corporate IT departments, and professional legal law firms IT environments, with a strong focus on end-user support, system administration, cloud document management, and hardware/software solutions remotely and on-site.I specialize in troubleshooting complex issues involving Microsoft 365, Active Directory, Azure AD, Servers, and cloud document management systems. As well as resolving computer issues, printer/scanner malfunctions, VPN and phone system glitches, and handling Microsoft 365 Outlook and Google email issues (Gsuite Admin). I leverage Active Directory (AD) and Microsoft Azure Active Directory for user support and access management, including server and domain administration. Additionally, I am proficient in troubleshooting network, shared drive, internet, hotspot, and RDS Remote Desktop issues.My expertise extends to resolving Two Factor Authentication (MFA) and Microsoft Authenticator issues, computer drivers problems, BitLocker Recovery challenges, AT & T Office@Hand and Zoom issues, as well as handling spam emails and compromised email account incidents. I am adept at addressing concerns related to Microsoft Teams, computer sound and microphone functionality, and various software installation issues. Furthermore, I am experienced in Operations Systems (OS) repair, handling Blue Screen of Death issues, and repairing iPad screens, LCDs, digitizers, and addressing general troubleshooting needs.My skills also encompass Windows 10 updates, USB image boot processes, and the comprehensive repair of broken laptops and Chromebooks, including screens, keyboards, mouse pads, charging ports, batteries, cameras, and microphones. I am actively involved in the provisioning and re-provisioning of laptops, and I possess the expertise to resolve Smartboard issues. Additionally, I am well-versed in the installation and troubleshooting of speakers, email, video, and sound-related concerns, among other responsibilities.