Naresh K.
Seasoned Workforce Management Global Leader
- Role
- Senior Project Director at TEKsystems
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Naresh K.
A results-driven global leader with 24+ years of experience across Workforce Management (WFM), Demand & Capacity Planning, Budgeting, Strategic Planning, P&L ownership, Delivery Excellence, Continuous Improvement, HR, and Operations Management within the ITES/Contact Center industry.I bring 23+ years of deep specialization in Workforce Management, spanning leadership, training, auditing, and consulting. I have successfully built and scaled high-performing WFM teams, established strong WFM cultures, and enabled business outcomes across EMEA, APJ, and AMS regions.I have directly led end-to-end WFM operations across India, Costa Rica, Tunisia, Malaysia, Sofia, China, Philippines, and the United States, covering Forecasting, Scheduling, Real-Time Management, Resource & Capacity Planning, and Full Shared Services (FSS) delivery.I hold an M.Tech in Artificial Intelligence & Machine Learning from BITS Pilani and am a Call Center School–certified “Mastery in Workforce Planning and Management.” I have implemented enterprise-level WFM tools such as Aspect eWFM and Verint across multiple geographies and organizational scales.In addition to leadership roles, I provide end-to-end WFM fundamental and advanced-level training programs for individuals and teams, along with WFM consulting engagements on request.Recognized by LinkedIn as being in the top 5% of the most-viewed profiles globally.Core Expertise:Artificial Intelligence & Machine Learning | Workforce Management | Forecasting & Scheduling | Strategic & Capacity Planning | Contact Center & Back Office Operations | Analytics | Advanced MS Excel | Six Sigma & Lean | COPC | ITIL | Real-Time Management | Resource Planning | HR & People Leadership | Thought Leadership
Experience
Senior Project Director
Sep 2017 — Present · Bangalore, IN
Education
Zakir Husain Delhi College, University of Delhi
BSc(Hons.) in Mathematics
Swami Vivekanand Subharti University (SVSU), Meerut
Masters of Business Administration - MBA, HR and Marketing
National Institute of Information Technology
GNIIT, Information Technology
Indira Gandhi National Open University
MCA- Masters in Computer Applications, Information Technology
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech in Artificial Intelligence & Machine Learning
PMP Training from Sapcons
PMP Training, Project Management
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