Nakim Benson

About Nakim Benson

Self-motivated, detail-oriented, result driven individual specializing in business operations and customer relations. Diversified and seasoned professional with a demonstrated experience within the Water Operations, Sales, and Customer Service industries. Proficient in time-management, business relations, analyzation, independent judgment, communication, teamwork and leadership. Able to meet deadlines, adapt, learn quickly and perform well in work environments. Effective at establishing, maintaining and fostering positive working relationships. With a range of work experience and volunteer work, I also have skills in: Project Budgeting, Innovation, Business Correspondence, Marketing, and Computer Systems.

Experience

1. Operations Representative

   Eastern Municipal Water District

   Oct 2021 — Present · Perris, CA, US

   Respond by telephone and radio to inquiries and complaints from customers and others regarding water quality, water pressure, sewer over flow, street subsidence, loss of service, delinquent bills, damage, and related matters. • Assists other District personnel and coordinate District response to emergencies, including urgent request from other public utilities and agencies for immediate response or repair for line and facility locations, and notifies proper District staff• Collects, maintains and notifies SoCal Edison incident/notifications; generates, notifies and dispatches emergency underground service alerts (USA)• Operate and maintain the IOC\'s MAXIMO system; prepare, track, and follow up on repair orders• Organize data into the appropriate database; enter and record data; prepare data spreadsheets, and regular and special reports. • Maintain working knowledge of assigned databases and documents all pertinent information by maintaining accurate logs and system updates • Acknowledge alarms while notifying appropriate personnel on alarm status per IOC and District standard operating procedures; corresponding and investigating with appropriate departments or divisions • Collect, manage and exchange data with other agencies and outside contracts; generate a diverse range of reports; updates lists; and audits MAXIMO for quality control.•Observe and comply with all District and mandated safety rules, regulations, and protocols. • Read (and relay) maps, diagrams, and drawings • Maintain composure and accuracy, identify, prioritize, coordinate, and establish emergency corrective actions; dispatch, maintain correspondence, and document events during emergencies. • Work independently with minimal supervision • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

Education

• San José State University

  Bachelor of Business Administration - BBA, Buisness

  2012 — 2018

Skills

• Customer Service
• Research
• Testing
• 3d
• Brand Management
• Marketing Strategy
• Community Service
• Project Planning
• Microsoft Office
• Microsoft Powerpoint
• Mechanical Engineering
• Networking
• Management
• Project Management
• Creative Writing
• Personnel Management
• Microsoft Excel
• Public Speaking
• Leadership
• Teamwork
• Microsoft Word
• Retail