Nakia Eckley
Project Manager at TAIT
- Role
- Project Manager at TAIT
- Location
- Lancaster, PA, US
- LinkedIn followers
- 500 followers
About Nakia Eckley
Experienced Project Manger and Customer Experience Advocate. Over a decade of experience with custom theatrical installations and manufacturing. Six years of experience in Customer Service and Support in a high-demand, ever-changing industry.Customer Experience Advocate | Project Manager | Technical WriterEmail: N••••••••@gmail.comExpert problem solver. Years of experience in finding solutions to technical challenges for my clients. Adept at building client relationships into company advocates. Excellent communicator with an ability to handle high-pressure situations with a calm, clear mind.Years of experience with taking a project from inception to design, fabrication, testing, and installation with a focus on customer experience and relationship longevity. Experience with project contracts, budgeting, subcontracting, and reporting.Excellent at understanding complicated technical concepts and translating the information into a format more easily understood by non-technical people. CORE COMPETENCIES- Expert in Epicor (ERP) Software- Expert in MS Office Software- 2+ years experience with Zendesk, Slack, and Guru- 1+ year experience with Camtasia- Actively pursuing PMP certification - Created a series of process and procedures for the TAIT Support Department to integrate the newly adopted client portal (Zendesk) into the existing company ERP system (Epicor) with a focus on cleaner financial reporting and deliverables- Created an online video tutorial instructing our clients on the use of the online support portal in order to submit requests to the support department and to check on the status of those requests- Created and organized an online document library for clients\' proprietary support and service field reports and miscellaneous documentation.Contact me at N••••••••@gmail.com for project management / customer experience opportunities.
Experience
Project Manager
Aug 2021 — Present · Lititz, PA, US
Education
University of North Carolina School of the Arts
MFA
2002 — 2005
University of Virginia
B.S.
1996 — 2001
Skills
- Microsoft Office
- Production Management
- Lighting Design
- Stage Management
- Soldering
- Production Budgeting
- Microsoft Excel
- Photoshop
- Automation
- Stage
- Os X
- Theatrical Production
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