Najoua Lyakoby
IT Program Manager - Brand Integration (Aesop) @L'Oréal
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WORK HISTORY
IT Program Manager - Brand Integration (Aesop) @L'Oréal
End-to-end IT project management: 122 stores, 12 European countries (incl. UKI), offline & online retail IT (Cegid POS incl. version upgrade), HQ environments (UK & FR); provider management and hypercare before RUN handover. Roadmap, pre-launch budget estimation, country-level cutover plans and go/no-go criteria; 3-level governance: weekly country/hub committees, monthly Europe CTO SteerCo (RAG, risks, budget), monthly Global SteerCo (country CIOs, Europe CIO). Country-level as-is analysis and gap identification vs. L\'Oréal Retail standards; defined target architectures balancing global standards with local market specificities. Hybrid support model implementation (Aesop vs L\'Oréal IT) and assisted in ITSM strategy implementation & ServiceNow routing rules with the IT4IT team. Aesop and rest of brands: Authored ServiceNow data quality referencing guidelines (CMDB assets, store openings); rolled out worldwide and harmonized across all zones EU, AMER and APAC.
EDUCATION
Trinity College Dublin
Business
Cpge Omar Al khayyam RABAT
Ect
Lycée Louis Le Grand RABAT
Baccalauréat, Économie de gestion
NEOMA Business School
Master Grande Ecole, Management et commerce
ABOUT NAJOUA LYAKOBY
Freelance IT Projects - Senior consultant | ex-Microsoft | ex-EY Advisory
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