Najmul Islam
Vice President - Customer Success at Cardiotrack | Innovator | Driving Transformative Growth with Resilience and Vision
- Role
- Vice President of Customer Success at Cardiotrack
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Najmul Islam
I am a passionate startup enabler and innovator with a proven track record as a co-developer of the patented CRA (Cardiac Risk Assessment) test, an innovative technology built from the ground up. With extensive experience driving growth, building partnerships, and advocating for startups, I thrive at the intersection of technology and entrepreneurship. My journey has equipped me with resilience and discipline, lessons I’ve deepened further as a marathon runner. I am motivated by the transformative potential of AI. I bring a customer-centric mindset, technical acumen, and strategic insight to bridge technology and business goals, positioning startups for success in dynamic markets.
Experience
Vice President of Customer Success
Feb 2014 — Present · Bangalore, IN
Being part of the founding team, I have led innovation in telemedicine and remote patient monitoring, expanding Cardiotrack’s presence to 16 countries and positively impacting over patients. Scaling SaaS cloud ventures using B2B models in HealthTech.Demonstrated success in managing complex projects with multiple stakeholders, building and leading high-performing teams of 100+ doctors, and accelerating the adoption of cutting-edge healthcare technologies. Spearheaded customer support initiatives to resolve pain points and enhance client satisfaction.Possess extensive expertise in machine learning and solution architecture, driving the development of integrated healthcare platforms. Established and nurtured strategic business partnerships, increasing market share and fostering collaborative research efforts.Implemented operational best practices that optimized customer acquisition, billing, and account management processes for insurance clients. Instituted KPIs and continuous improvement programs to enhance service quality, regulatory compliance, and sustainable growth.A motivational leader proficient in cross-functional team management, strategic planning, and guiding organizational change initiatives. Led key product launches and innovative diagnostics, significantly improving patient outcomes and streamlining care delivery.Skilled in analyzing industry trends and competitor activities to inform strategic decision-making. Collaborated seamlessly with legal, accounting, and professional teams to ensure full regulatory compliance. Maintained strong client engagement through regular meetings, driving successful business outcomes.This role combines entrepreneurial vision, technical prowess, and leadership excellence to shape the future of telemedicine and connected healthcare.
Education
Visvesvaraya Technological University
Bachelor of Engineering - BE, Telecommunication
Skills
- Saas
- Sql
- Business Strategy
- Business Analysis
- Product Management
- Consulting
- New Business Development
- Software Development
- Team Management
- Sdlc
- Pre-Sales
- Mobile Applications
- Software Project Management
- Crm
- Project Management
- Web Services
- Enterprise Software
- Strategy
- E-Commerce
- Strategic Partnerships
- Business Development
- Business Intelligence
- Marketing Strategy
- Lead Generation
- Customer Relationship Management (Crm)
- Leadership
- Agile Methodologies
- Management
- Requirements Analysis
- Cloud Computing
- IT Strategy
- Telecommunications
- Competitive Analysis
- Start-Ups
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