Najiba Zarmalwall
Servicenow Qa Analyst (Contract) @TD
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WORK HISTORY
Servicenow Qa Analyst (Contract) @TD
Environments: ServiceNow (Quebec, Rome, San Diego), ITSM/ITOM Modules, Jira, JavaScript, Java, HTML/CSS.• ServiceNow Test automated framework (ATF), regression suites Incident, problem, change, CMDB, asset, service catalogue.• Worked on testing Service Now platform upgrades/patches.• Responsible for analyzing functional requirements needed for Quality Testing.
EDUCATION
Willis College of Business and Technology
DIPLOMA, ORACLE INFORMATION SYSTEMS DEVELOPER
ABOUT NAJIBA ZARMALWALL
8+ years of progressive and broad based experience in Software Quality Assurance Testing on Client-Server based, GUI based, Mainframe, Mobile Application Testing and Servernow ITSM/ITOM/ITAM, based applications using both manual and automated techniques in Banking, Financial, and e-commerce domains. • Expertise in writing technical documentation and performing Analysis, Black Box testing, White box testing, Functionality testing, GUI testing, UAT, Integration testing, System testing, End to End testing, Back-end testing, Smoke testing, Sanity testing, Usability testing, Mock Testing, Accessibility testing, Data-Driven testing, Regression testing, Performance testing, Web services testing, Browser testing • Possess clear understanding of Software Testing Life Cycle (STLC) and Systems Development Life Cycle (SDLC).• Have extensive knowledge on Test Management Tool, Quality Center.• Experience in developing Test plans, Test cases, Test case design, Test Reports for the specific business requirements and documentation of both manual and automated tests.• Experience in the Microsoft applications: Excel, Word, PowerPoint, Access, MS Project• Strong ability to understand Business and User Requirements.• Excellent organization, interpersonal, communication and problem solving skills.• Capable of working effectively in a team and as an individual with minimal supervision.
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