Najiaah Schaik Hossen

Omnichannel - Client Relations Senior Project Manager @Parfums Christian Dior

Key projects around CSC business acceleration thanks to tech & data enablers - Business Innovation roadmap definition : CSC solutions & new features worldwide- GEN Ai Use Cases implementation for CSC propelling efficiency & Client satisfaction- Oversaw Omnichannel CX enhancements features (Returns, Cancellations.)- Designed & piloted Digital engagement drivers boosting online CVR & sellout- Led Remote payment solutions driving CSCs direct sellout growth- Scaling & rolling-out of owned omni CRM platform on Salesforce Service in APAC & AMERICAS empowering regions with unified tools & seamless interactions & unique data capture, reached over 250 users WW- Acted as key partner in transversal CRM & E-commerce transformation- Designed BI dashboards for business performance monitoring & data-driven decisions- Drove Clienteling & outreach drivers acceleration- Oversaw end-users training & fetures adoption across markets (playbooks, trainings.).Framework- Coperated in agile collaboration with product, delivery, and tech stakeholders to ensure fast, iterative value delivery. Ensured evolutions backlog management & prioritization- Team management.Contact me for more!